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Managing your purchases and understanding the timing.
My purchase is missing, what should I do now?
Short answer: Raise a claim You can raise a claim with WeShop and we'll send your request to the retailer for review on your behalf. https://forms.gle/3KZRPzeF8GJAeqYw5 Occasionally the tracking of your purchase will fail to complete, this can happen for a variety of reasons. You're using a browser that blocks cookies This can happen if you're using a browser like Brave, or Firefox Developer Edition. You have used a discount codes If you use a discount code your purchase will be
What will stop me earning Shareback?
This doesn't happen often... Shareback technology works by making sure every time you visit a retailer via WeShop, your purchases are marked as "From WeShop". This makes it possible for the retailer to tell us how much you've bought and what time you bought it, enabling the Shareback reward. Simply put, there's a lot of moving parts that go into making Shareback technology work and some retailers are pretty strict on what is allowed and what isn't. If your purchase has gone missing, is the
100% First Purchase Bonus
What is the 100% first purchase bonus? Your first purchase bonus is a Shareback gift you'll receive after you've made your first successful & valid purchase. This gift award is calculated after your purchase has appeared in your dashboard. My purchase was spotted at a different rate, when will I get my 100% bonus? Your purchase will appear at the normal Shareback rate (e.g. 20% Shareback), the 100% bonus will be applied within 7 days after the purchase has appeared. This bonus will
How many shares in WeShop can I earn for each purchase?
Every time you make a purchase by just shopping at your favourite retailer through WeShop you will get awarded 10%, doubled to 20% during WeShop’s launch, on the value of the items purchased. Other ways to earn shares in WeShop are summarised in the table below:- How to Earn Shares in Weshop - it's called “ShareBack” 1. Making a purchase
How do you know when I’ve bought something?
The magic of technology WeShop has partnered with hundreds of retailers, and once you've clicked on a product, we do some magic behind the scenes to make sure your purchase will appear in the dashboard. This is done using our magic ShareBack technology in partnership with the retailers. The retailer then shares that anonymised data back to us, and we allocate your shares in WeShop. You can view your dashboard to see everything you've purchased using WeShop and the value of the shares earned
My purchase didn’t earn the correct amount of shares, what should I do now?
Incorrect amounts The shares you earn are calculated automatically, based on what the retailer tells us. The number of shares you earn will normally be 20% of the following, depending on the retailer: Gross basket value (before tax, and includes delivery, etc.) Net basket value (after tax, and excludes delivery, etc.) Gross basket value (before tax, but excludes delivery, etc.) It's also worth mentioning, sometimes the retailers will initially tell us a small percentage of the sale va
How do I return an item purchased from a retailer via WeShop?
If you encounter any issues with products purchased from a retailer via WeShop you need to follow the returns/refunds procedure of that retailer. This can usually be found in the ‘Returns’ section of their website. Any products purchased from a retailer via WeShop should always be returned to the retailer directly.
My transaction is marked as 'Spotted', what happens now?
Time to celebrate, your purchase has appeared in your dashboard! When WeShop is informed by the retailer about a purchase it then has to go through a pretty simple process to make sure it's genuine & valid. This isn't a reflection on you as a customer, it's standard protocol to allow for returned & cancelled purchases. Spotted Spotted The transaction has appeared in your dashboard, this
What happens if I use a VPN to buy something?
We value your privacy WeShop cannot guarantee that your purchase will track successfully if you use a VPN, but that's primarily down to the retailer. We suggest that if you make any purchase using WeShop, in order to try and reduce the chances of your purchase being declined, you should make it using a normal web browser, not using a VPN or blocking ads, etc. The way we track purchases is very sensitive and sometimes it doesn't always work, if your purchase hasn't appeared in your dashboard
Can I use a discount code and still earn shares in WeShop?
If you use a discount code you purchase will be attributed to the person/business that generated the discount code, and as a result it won't be reported to WeShop and you want qualify for shares.
Why has my purchase been declined?
It doesn't usually happen Sometimes retailers are unable to verify, or approve purchases that were made through WeShop (or any other rewards website like ours!). The reasons that a purchase might get declined differs from retailer to retailer and might include: If you return the item If you bought the item but were browsing another rewards website (like TopCashback or Quidco!), as the tracking can get confused If you bought something and used a discount code at the same time If you
Can I earn shares on reserve and collect purchases?
Short answer: No Any purchase paid for in-store (even if reserved online) will not be eligible to earn shares in WeShop.
Can I use Buy Now Pay Later services and still earn shares in WeShop?
If you use a buy now/pay later service such as Klarna you are unlikely to earn shares on your purchase. The amount of shares you earn is based on the retailer confirming the price you have paid for the item at the time of purchase.
I’ve received shares for a purchase I haven’t made – what should I do?
From time to time a retailer will have a glitch in their system and report a purchase that hasn’t actually completed, or that should have been credited to a different user. Obviously, we’re not to know it’s wrong when the retailer confirms the purchase, as we always assume they’re correct, so we allocate the shares in good faith. The retailer might realise the error (usually within 2-4 weeks) and will then remove the incorrect credit(s). Subsequently we will remove the shares from your dashboa
I’ve not received an item I purchased from a retailer via WeShop. What should I do?
If you find you have an issue with any products purchased from a retailer via WeShop you need to follow the normal queries process for the relevant retailer.
What happens after I submit a missing purchase claim?
Once you've submitted a claim for a missing purchase there is nothing for you to worry about. We will - collate all the required information to enable the retailer to review your claim monitor your account to check if the retailer has supplied an update or requested any additional information contact the retailer if the claim hasn't been resolved after 45 days giving them a final 30 days to supply a resolution update you as soon as an outcome is received If your claim is upheld then
Can I pay with reward points and still earn shares for on my purchase?
I've you pay for your purchase using reward points then you won't qualify for shares.