Articles on: Transactions

My purchase is missing & isn't in my dashboard

If you've made a purchase at one of our supported retailers and it hasn't appeared in your dashboard yet, you can raise a Missing Purchase claim (if you made your purchase over 72 hours ago).
Raise a missing purchase claim

If you're having consistent issues with your purchase appearing, try reading our article on what might stop you earning Shareback

How quickly are claims resolved by the retailer?

The review period takes approximately 75 days to investigate & resolve your claim, this may take longer to process during busy seasonal periods.
Read more about what happens after you've raised a claim

Updated on: 15/04/2024