Articles on: Transactions

What happens if I haven't received an item I ordered from a supported retailer?

WeShop don't have any control over any retailer purchase or delivery process, we don't handle payments on behalf of the retailer. We're informed by the retailer when a transaction has happened, but no further information is provided on status of delivery.

If you've got an issue with the products you've purchased from one of the supported retailers, you'll need to follow the relevant complaints / queries process on the retailer's website.

Updated on: 26/02/2024