My purchase is missing & isn't in my dashboard
If you've made a purchase at one of our supported retailers and it hasn't appeared in your dashboard yet, you can raise a Missing Purchase claim (if you made your purchase over 72 hours ago).
You can raise a claim for your purchase by tapping the 'raise claim' button your dashboard.
Raise a missing purchase claim
If you're having consistent issues with your purchase appearing, try reading our article on what might stop you earning Shareback
The review period takes approximately 75 days to investigate & resolve your claim, this may take longer to process during busy seasonal periods.
Read more about what happens after you've raised a claim
You can raise a claim for your purchase by tapping the 'raise claim' button your dashboard.
Raise a missing purchase claim
If you're having consistent issues with your purchase appearing, try reading our article on what might stop you earning Shareback
How quickly are claims resolved by the retailer?
The review period takes approximately 75 days to investigate & resolve your claim, this may take longer to process during busy seasonal periods.
Read more about what happens after you've raised a claim
Updated on: 01/05/2024