Articles on: Security & Account

Help with Compromised Accounts

If you believe your account has been compromised but you're still able to sign-in, this page will help you secure your account and prevent unwanted behaviour.

Has my account been compromised?

Have you:
Noticed unexpected recommendations/comments/questions posted by your account.
Observed account behaviours you didn't make (like following, unfollowing or blocking members).
Received an email from us stating that your account may be compromised.
Received an email from us that your account information has changed and you'd not changed it yourself (i.e. reset your password).
Noticed your password is no longer working and you're being prompted to reset it.

Change your password

The first step to securing your WeShop account is to change your password. However, changing your password does not automatically sign out your WeShop account on all devices.

Find out how to change your password

You will need to notify customer support that you believe your account has been compromised, they will be able to temporarily suspend your account & reactivate it, you will then need your new password to sign-in.

Make sure your email address is secure

You may need to check if the email address you've used is secure and that you're the only person with access to it. You may wish to change your email address to help secure your account further if you believe your email address has been compromised as well.

Find out how to change your email address

Remember - always contact support using the recognised WeShop helpdesk []

Updated on: 26/02/2024