What does it mean if my shares are 'in retailer review'?
When you purchase an item or book a holiday at one of the supported retailers on WeShop, they'll tell us that you've made a transaction normally within 72 hours. The transaction then goes into a 'pending' state, we'd normally show this in your dashboard as 'Available in X months'.
During this 'pending' state, the retailer is waiting for the returns period to pass or in the case of a holiday booking, you'll need to take the holiday in order to make sure the transaction can be marked as a genuine purchase.
This period of time can fluctuate anywhere from 2 weeks to 2 years. If you've pre-booked a holiday for 18 months time, then it'll take longer than 12 months for the retailer to review your transaction. If this happens, your transaction changes from 'Available in X months' to 'In retailer review' - as soon as the retailer has reviewed your transaction, your shares will be available immediately.
During this 'pending' state, the retailer is waiting for the returns period to pass or in the case of a holiday booking, you'll need to take the holiday in order to make sure the transaction can be marked as a genuine purchase.
This period of time can fluctuate anywhere from 2 weeks to 2 years. If you've pre-booked a holiday for 18 months time, then it'll take longer than 12 months for the retailer to review your transaction. If this happens, your transaction changes from 'Available in X months' to 'In retailer review' - as soon as the retailer has reviewed your transaction, your shares will be available immediately.
Updated on: 02/12/2024