If you've made a purchase using WeShop and it's appeared in your dashboard, but, the amount of shares you've been awarded doesn't look right, we'd recommend raising a 'Wrong Amount' claim.

Raise a wrong amount claim

Before submitting your claim, it's important you make sure you've read the following information to help your claim process as quickly as possible:

Check the Shareback rate, sometimes a retailer might have a different reward rate to other retailers on the platform.
Shipping, delivery & other fees will not be included in the final amount you're awarded.
If you've purchased an item & the item is subject to currency conversion rates or taxes, the value will not be included in the final amount you're awarded.

How quickly are claims resolved by the retailer?

The review period takes approximately 75 days to investigate & resolve your claim, this may take longer to process during busy seasonal periods.
Read more about what happens after you've raised a claim

Updated on: 15/04/2024