Articles on: Transactions

What happens if I've earned shares for a purchase I didn't make?

Sometimes the retailers will report a transaction that didn't happen, it's very unusual, but we want to use this article to reassure you that transactions that have appeared on your account 'randomly' will not affect other transactions on your account and is perfectly safe, your bank account won't have been charged for these transactions.

We call these 'ghost transactions' and they occasionally happen when a retailer believes you've made a transaction at a retailer, you may have never visited this retailer, but they do happen occasionally and there's very little we are able to do to address the issue.

You can rest assured these 'ghost transactions' will not affect anything else on your account and may disappear after a period of time or be marked as declined by the retailer in the future.

Updated on: 26/02/2024